What should I do if my order has been approved but hasn't been shipped yet? Sellers typically dispatch orders 1-2 business days prior to the scheduled delivery date to ensure timely arrival. If your order has not been shipped within this timeframe, please contact our Customer Support for assistance. We will investigate the matter promptly for you.

Can I accept the shipment after opening and checking the contents inside? According to company policy, shipments cannot be opened before delivery. However, you may accept the shipment and contact us later if you have any concerns. How soon can I receive my order? Orders will be delivered by the estimated date displayed on the product page for your specific location.

My order has reached the nearest delivery hub, but why hasn't it been dispatched for delivery yet?
The courier service responsible for delivering your order ensures it reaches you by the specified delivery date. You will receive an SMS notification once your shipment is out for delivery.

Why am I unable to track my order even though it has been shipped?

Courier services typically require up to 24 hours to activate tracking for an order once it has been shipped. Please check again after this time frame to track your order. If you continue to experience issues with tracking after this period, please feel free to contact our customer support team for assistance.
I have a complaint about the courier executive who came to deliver my order. Please contact our Customer Support team with the details of your complaint, and we will promptly reach out to the courier service provider to address and resolve the issue for you. Your feedback is important to us, and we strive to ensure a positive experience with our delivery services.

What do the different order statuses in 'My Orders' mean?

The different order statuses are as mentioned below:
1. Approved: Your order for an item has been confirmed by the seller.
2. Ready to Ship: The item you ordered is packed and prepared for pickup by the courier service provider.
3. Dispatched: The courier service provider has picked up your item from the seller and it is en route to a logistic facility.
4. Shipped: Your item is currently in transit and on its way to you.
5. Out for Delivery: A delivery person is currently en route to deliver your order.
6. Delivered: Your item has been successfully delivered to the specified delivery address. 7. Return Requested: You have initiated a return request for the item, pending confirmation from the seller. 8. Returned: The item has been returned to the seller for a refund, replacement, or exchange. These statuses provide you with an overview of where your order stands in the fulfillment and delivery process. If you have any questions or need further assistance regarding your order, please don't hesitate to contact our Customer Support team. How will my order be delivered?

All orders are dispatched by sellers using courier service providers who deliver packages directly to your doorstep.
What are the standard shipping speeds and delivery charges? Shipping costs and delivery times for standard delivery vary depending on factors such as the seller, product type, price, order value, and delivery pin code. The estimated delivery timeline is specified on the product page. By entering your delivery pin code on the product page, you can view the list of sellers servicing that location and the corresponding shipping charges. Will the delivery be tried again if I'm not able to collect my order the first time? Couriers ensure that if you are unable to collect your order during the first attempt, they will make a re-attempt on the next working day. In total, they typically make up to three delivery attempts for each order.

When will I get my order once its status changes to 'Out for Delivery'?
Once your order is out for delivery, please wait until 11 PM for the delivery executive to deliver your order. For products that offer faster delivery options to your location, the specific delivery time will be indicated on the product page.
Why did I receive a new delivery date for my order on the day my order was initially supposed to be delivered? A revised delivery date is provided for certain orders that cannot be delivered by the initial date due to unforeseen issues faced by the couriers.
I can see that order for a new item has been placed automatically for my account, why?

If your shipment is lost or damaged during transit, the seller will replace the affected item(s) and ship them again to ensure you receive the items you ordered. A new order will be automatically placed with a new delivery date, and any previous offers and promotions will remain valid for the new order. How do I track my order?

Once your order is shipped, a tracking ID is generated, which you can find in the 'Orders' section of your app. If your order is shipped via Ekart & Delhivery, you can track its current status using the tracking ID on ekartlogistics.com & delhivery.com For other courier services, use the respective tracking ID to track your order on their website.
How do I contact seller's partnered courier service providers?
Here are the contact details of some of the leading courier service providers:
• E-Kart - www.ekartlogistics.com
• Delhivery - www.delhivery.com
How do I contact seller's partnered courier service providers?
Here are the contact details of some of the leading courier service providers: • E-Kart - www.ekartlogistics.com • Delhivery - www.delhivery.com

What if I miss my Richkard order delivery?
Do not worry, the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.
Why didn't my order qualify for free delivery? If your order consists of Assured products totaling Rs. 500 or more, you qualify for free delivery. However, if the value of Assured products in your order is less than Rs. 500, a delivery fee of Rs. 40 will apply.
For non-Assured products, delivery charges, if applicable, are determined by the sellers and may vary. To view details about sellers offering a specific product and their respective delivery charges, click on 'View sellers' located under the seller rating on
the product page.